Excellent

There were plenty of airport shuttles, making it easy to get to the location. Completed the process on the app in advance, which made on-site procedures quicker and more convenient. The customer service was great and straightforward—ideal for people not fluent in English.

An extremely perfect car rental experience. The car was new and great to use, and the company's staff were very professional. Two lovely ladies helped us at pickup, and when they noticed the fuel wasn't full, they quickly filled it up. Efficient and pleasant service!

Satisfied

The car was perfect, I thought it was a 5 seater and it ended up being a 7 seater. Well needed space for my family road trip.

The easyrentcars app was a breeze to use. I was even able to check on the rates at a later date and found a lower price. In addition the price drop feature actually rebooked my hire for a lower price when it became available.

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.