I enjoy my experience with the vehicle and the service

It was raining the day I rented the car. Despite there not being many people renting, there was still a queue, seemingly all from the airport. The lady at the front desk was very nice.

Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.