Surprisingly good

Ridiculously slow service both upon arrival and departure was even worse It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport

The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!

45 minutes to process us too long. That's not on the staff. You need more people

Had a long wait for pickup from airport Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!

0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.