La Spezia

Not many people, the process was handled at a normal speed.

Fast processing, can return the car at a nearby parking garage for a fee of 13 euros. BMW X3

Not a good experience: First, the location only has two staff members, and their efficiency is average. We arrived before 9 AM and were the first in line, but a long queue formed afterwards. Secondly, the car we received was not the Mini Cooper we reserved but a very ugly and odd Fiat Kugo. It was embarrassing to drive and hard to park. There were Mini Coopers in the garage, but no upgrade was offered. Thirdly, the garage is over 500 meters from the location, requiring us to drag our luggage, cross streets, and traffic lights for a 10-minute walk. The person managing the garage is part-time, so communication with the location was difficult. It caused me to make two trips back and forth, wasting 2 hours.

It's basically a shady place. They charged an extra 100 euros for no reason when returning the car. I was in a rush to catch my flight and didn't carefully check the bill before signing, mainly because I didn't expect such bad behavior from them. After contacting the rental company, they said it was too late to dispute since I had already signed the bill. I can only consider it bad luck. If you rent from this company in the future, make sure to carefully check the bill, especially in Italy, as both large and small companies can have such issues.

The oustide of the car was dirty when Maggiore gave me the possession of the car. The counter staff said that the car had no damages. However, I have directly seen that it was not true. I took pictures of theses damages. As the car was dirty, I couldn't see all damages. When I dropped the car off, Maggiore accused me of shattering the windshield. It directly more than 550 euros to my visa card ! It is a con. The damage was there before I took the car but wasn't noticeable seeing that the windshield was covered in filth. Maggiore knew that and swindled. EasyRentCars should no longer work with this company because it distorts its reputation.