Good service

The pick up and drop off was dismal

Our tire light came on. Al. The tires should be checked before sending cars out.

Long line at the pickup counter. Saw a bunch of staff that could have helped but just stood around talking to one another. Everyone in line was commenting on it. Drop-off was fast but when I went inside to catch the shuttle I again saw a long line at the pickup counter with people that looked like they could have helped. The car reeked of dope when we picked it up, but it was the only one left of the size we reserved so we had to take it. As well, your staff dismissed it as a minor issue when I complained about it. We left the car in the garage of the home we rented for three days with the windows open and it still smelled when we returned it. One of the brake lights didn’t work from the moment we picked it up. Imagine what would happen if I got stopped by a cop for a bad brake light with a car smelling of dope? I specifically reserved a ski rack when I reserved the car and my reservation confirmation showed it, but there were none to be had. Caused a headache when we tried to load all of our skis. Actually needed to call a friend to rent another, smaller car to carry the people that were displaced by the skis. Pickup counter staff tried to up sell me on insurance. It is certainly the prerogative of a business to up sell, but they most definitely didn’t have their facts straight regarding the fact that my own insurance policy will cover any rental vehicle I drive, even if it costs more than one of my own vehicles, so they were misleading and I don’t care for that. Leaving aside the door smell and brake light, the car ran smoothly and was actually quite nice. The price for the rental was excellent, but all things considered, it wasn’t good value for my money. I rent at National for business trips and while I would have paid quite a bit more, they would never give a customer a vehicle that smells like that; I rarely wait more than a few minutes in line; their staff are courteous; I’ve always gotten the ski rack when I’ve reserved one.

Yes I was booked the car with medium Suv/ Toyota RAV4. But when we arrived for pick up the car the staff told us the they ran out of SUV car. But we already book the car before. They offer me a small which not much space for the luggage. We have to wait for decied about 10-15 mins then another customer return a Toyota camry car. I ask them for that car. Thay said ok but they did not give me any discount even the Toyota camry is more cheaper then SUV. The staff was not helpful and friendly. Feel very upset for the first time with them. Waste money, waste time.!!