Excellent

The pick-up station was difficult to find. I spent an 1:40 waiting to get my rental. It was a KIA instead of a Toyota Camry. Even though I paid in advance, I was charged the initial booking fee plus the additions (fuel fill, EZ Pass), plus a $200 deposit. The email provided after turn-in showed 672 miles and 1/4 tank of gas. That is pretty amazing gas mileage as I did not put any fuel into the car.

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

The queue to pick up our car was over an hour wait. The staff at the counter were not friendly at all, very pushy on up selling insurance despite having full cover already - they use scaremongering tactics. Also they tried to give us a smaller/cheaper car than we booked. After I complained and showed my booking confirmation, they finally honoured what I paid for but told me it was technically an “upgrade”. Would pay the extra money and hire a car from a more reputable company so you can at least relax and make the most of your vacation in Maui, not worry about whether you’re going to get stung with Advantage additional charges on return!

Easy to book and compare.

Like: It was a pleasant experience and would rent with them again. Also convenient location.
Dislike: Nothing really.

Like: The staff was very friendly and very helpful I would like to thank them for helping me there's nothing I didn't like the staff was wonderful staff was very nice nothing to complain
Dislike: The staff was wonderful I have no complaints