Excellent

Absolutely attrocious. Asked if we wanted Additional insurance and road side assistance which we DECLINED but they charged us anyway. Also told us a pack of lies to get us to agreed to ez pass at $10 per day. Total disgrace. Extra charges almost double Car rental charge. Avoid at all costs

I've had the most unpleasant experience during the process of picking up the car. First, It was supposed to be all paid for (I made the reservation through Easyrentcars). The booking clearly said: "amount due to at pick up: U$S 0.00". But out of the blue, the gentleman who received me, told me I had to pay U$S 29 (more or less, I can't recall exactly). After several times I said I didn't have to pay anything, finally I had to accept this unfair charge in order to get the car. Secondly, he told me that the model I booked, wasn't available (Toyota Yaris Hybrid, but any other ecological model would have done it) and that I had to pay U$S 90 more for another kind of vehicle. This, I refused and finally got a nice car (but notghing ecological). Finally, I tried several times to explain the gentleman on the front desk that since I paid my booking with Visa Platinum, I ALREADY HAD insurance and (as instructed by VISA), I should decline the insurance they offered me. At this point, the thing got stopped because Jamen (this was his name) told me it was IMPOSSIBLE for me to take the car unless I pay more or less U$S 130 more for the insurance, or even more for the coverage of car malfunction. Finally, I paid more than U$S 200 extra (not included the charge for prepaid fuel, which I don't claim). So I hope and I expect easyrentcars and/or advantage will fill this situacion.

They didnt have any full size sedan, so they upgraded us to a SUV. Which was 4yrs old with 55k miles beat up with scratches and no speed. Made loud noises. Couldnt find anything nearby to exchange the car

Please give full size sedan as promised hold advantage accountable

Like: Good price on the rental car
Dislike: The lady when I droop off the car was rude

Like: Syed was extremely friendly and professional.. Great service!
Dislike: Crack in the windshield from the hailstorm the day before we picked up the car.