Excellent

We got upgraded to a bigger SUV for free! The staff at the pickup counter was very thorough when explaining all the pros and cons of the optional add-ons, her recommendations etc. Dropping off was also very easy as Alamo was the first company you will see upon entering the rental car return area.

I like that the website and mobile site are quite similar, making the filtering, sorting and choosing much easier. The price was also very competitive. I no doubt will be using this site again!

The process to collect the car took a while.

I wish there would be more discounts.

Choice

Like: The staff member was friendly and explained things clearly and helped with a map knowing we had never been there before. We got a free upgrade due to the car we booked not being available - better than expected!
Dislike: Got a bit confused on refilling the petrol as the paperwork was not clear in showing the car was unleaded - so had to ask petrol station staff for help.