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Last updated on: August 2, 2025
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31Rental Locations
11Airport Locations
Map View of Car Rental Locations in Newcastle Upon Tyne
Enterprise
9.5/10
GREEN MOTION
5.2/10
National
9.0/10
Europcar
7.1/10
AVIS
8.9/10
Keddy by Europcar
10.0/10
Budget
9.0/10
Hertz
8.3/10
Firefly
10.0/10
Easirent
7.7/10
Alamo
8.6/10
Reviewed: April 26, 2025
The staff was quite nice, but there was a language barrier.
Reviewed: July 24, 2019
Excellent customer service with friendly and professional attendants.
Reviewed: February 12, 2025
Whilst the car was as expected and the counter staff were polite, we were forced due to Green Motion not being able to process our credit card for pre authorisation to purchase insurance that was more than the cost of the rental. We witnessed another customer suffer the same fate, which made us think it was a bit of a scam. Will not use Green Motion again.
Reviewed: August 7, 2019
Was charged more than additional quote scammed by insurance and upgrade, was charged £84 for a £20 park fine, took from bank with no permission and still never got my £100 hold deposit back
Reviewed: July 9, 2019
They charged me an extra £72 to get the vehicle and after a long flight from Florida I accepted this... they showed me round the outside of the vehicle but not inside ... When I returned the vehicle there was a chip inside they said the seatbelt had hit it !!!! My daughter never even sat at that side in the back as she always sits behind me driving..... they charged me £232 !!!!! If I could attach a photo I would ...... they are conmen and it was daylight robbery... the man at the desk was rude to the point my daughter got upset, I had to pay as had a flight to catch.... will never ever use this company again .... absolutely disgusting!!!!! And I hire cars all the time
Reviewed: July 8, 2019
Newcastle Airport branch is very well managed. Efficient pickup and dropoff, friendly and courteous staff. No insurance upsell
Reviewed: June 26, 2019
The worst service ever! Had to wait approx. half an hour at the counter with a little baby despite of having only one person in front. Overcharged for a minor damage to a wheel I do not remember making. It took another half an hour to return the car, despite of being the only customer.
Reviewed: January 28, 2025
Counter staff excellet, after hours service & response to my questions on a Saturday evening were answered.
Reviewed: December 12, 2023
the hire car did not come with a spare tyre ,or jack .if stranded with a flat tire .what are you suppose to do?.
Reviewed: November 22, 2023
The car I was given was not what I booked and too small.
Reviewed: September 9, 2019
I have experienced Europcar before, they advertise a nice car and then usually offer a substantially lower model as the or similar e.g. this year I rented a Kashqai and got a Renault Kajar, last year a Merc E class and got a Volvo V90 and so on, I will try to avoid them in future as its an obvious sales tactic. I upgraded to a Merc C class that was good.
Reviewed: August 17, 2019
Great service, easy and smooth - just as it should be!
Reviewed: August 14, 2020
Vehicle was very good. Communications with AVIS was very difficult (following picking up car). I wished to extend the period of hire with AVIS but this proved impossible as I was unable to contact the Newcastle airport branch via the telephone.
Reviewed: June 3, 2020
The guy who dealt with me when i went to collect the vehicle was friendly, efficient and courteous.
Reviewed: December 6, 2022
The car at Keddys exceeded my expectations, the guy in the office was very efficient and pleasant. Totally nice experience. The drop off was just as pleasant.
Reviewed: October 28, 2022
Although not the car we booked, it was sufficient for our needs and very economical. Pick up and drop off was very easy, with online check-in.
Reviewed: October 13, 2022
All good, but the petrol was not full when received and had to return full to avoid conflicts later.
Reviewed: August 12, 2020
As always, the staff at BUDGET NCL Airport so pleasant and friendly. Cannot fault their customer service.
Reviewed: August 10, 2020
Budget was fine, the only issue I had with Budget was the car completely smelled of smoke for the entire time I had it, if it wasn't for the fact it was all they had in my category I would have changed it.
Reviewed: July 1, 2020
Staff at Budger were superb. Friendly and efficient and every understanding even though I was 2 hours late to collect me car.
Reviewed: December 30, 2019
The Hertz premises at Newcastle station are in a very inconvenient location on the wrong side of the station and at the foot of a steep street. Hertz’s competitors have offices on the station forecourt and are much more accessible. I was pleased to get a better car than I expected.
Reviewed: September 22, 2019
The car we originally rented was replaced with another one.
Reviewed: October 1, 2019
Staff at airport were very pleasant and efficient. There's a 5 minute walk from the terminal building to collect the car. Once given the keys I was on my way. Smooth, quick efficient process from start to finish.
Reviewed: June 2, 2019
Landing at NCL with 6 people, 1 with a child seat, it's not too convenient for the driver to go to the Ponteland office then drive back to collect everyone. Why not bring the car to the airport?
Reviewed: March 8, 2018
Terrible attitude, especially since the location is far from the airport. We had to wait an hour after arriving at the airport and could only contact them through Hertz's staff. It was even worse on the return trip; a small scratch on the front bumper required compensation forms, which took almost an hour to fill out because both an employee and the boss couldn't find the forms. This nearly caused us to miss our flight. After protesting, they even threatened us to get a taxi ourselves (our luggage was already in the car ready for drop-off). This scared my son, who didn't understand why I was fighting for my rights! Awful service.
Reviewed: August 22, 2018
Like: Friendly and efficient staff and the rental was great value for money
Dislike: Nothing to improve
Reviewed: December 10, 2017
Like: Picking up the car was painless, I was expecting lots of paperwork and hassle but this was not the case. I was dealt with in a friendly manner and very efficiently. Would highly recommend. The vehicle I was given was superb and tempted to buy one now
Dislike: Everything was perfect.
