Very fast and easy experience.

The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.

The service was pretty good. They suggested additional insurance, which we ended up buying. It came in handy later when the car had some scratches.

I had an upgrade which was great which was offered by the helpful agent,iam glad i did

Only one staff member on. Had over an hour to wait for collection. No free coffee or upgrade offered. Staff polite and helpful. Not his fault.

All good.

A bit too pricey for a two day hire!