CAR RENTAL REVIEWS ON HERTZ IN CASABLANCA

Professional, enthusiastic, and responsible service.

Satisfied

The service from Hertz was excellent. They paid close attention during the car pickup and inspection process, and even reminded me to record a video of the vehicle at the time of pickup. The only surprise was the high preauthorization amount, which seemed to be around 12,000 dirhams. They explained that this was because I purchased supplemental insurance through QEEQ instead of the full coverage offered by the rental company, and in case of damage, deductions would be necessary. However, the preauthorization amount has been restored since then, which took about one month.

Car had tons of scratches (consistent with the average condition of cars in Morocco though) however the hertz inspector took care to document all of them before we got the car. We were not informed/reminded about road tolls which caused us some complications being ill-prepared with no cash on hand. The hertz inspector also did not speak english and we had to find instructions online how the keyless system worked in our rental car. Upon return of the car there was no signs for rental cars, mostly an airport problem though rather than fault of hertz. Overall we got the car we expected and we had no issues with it during our stay, just some logistics and service around the rental experience that could be improved.

There were hidden charges.

Very good.

Very good, convenient and efficient.