I booked an automatic SUV, but when picking up the car, I was initially given a manual SUV. After discussing with the counter staff and explaining that we couldn't drive a manual, they responded politely and provided a replacement. However, after completing the paperwork again, I found out that the replacement was a small sedan with a very low chassis, not an SUV. Considering road conditions, I insisted on getting an SUV. They informed me that if I specifically wanted an automatic SUV, I would need to wait for one to be transferred from another location. After waiting for more than half an hour and repeating the procedures once more, I finally received an automatic SUV. The entire process took over an hour.
Dislike: The price for week 1 was a little higher than I would have wanted to pay (but, I booked at short notice so I was not surprised). The price for week 2 was good value. I didn't like that I couldn't keep the car over the two weeks rather than having to return the car to close out booking for week 1 and open booking for week 2. However, this didn't spoil my overall experience with Avis which was very good. Lovely helpful staff.
There was no one else at the office when collecting. Booked a no-A/C 2-door car, got a 4-door hybrid with A/C, yay! If it also had CarPlay enabled, it'd be 100% perfect. The only fly in the ointment: M50 tolls cost you €4.80 each, which is about double the cost if own eFlow account was used instead, alas.
About QEEQ:10.0/10
Had to book just a few hours before the trip, on a Friday to boot — QEEQ offered the best deal hands down, plus its easy to use interface sped things up. QEEQ has been my go-to for car rentals, and that's only strengthened.
The staff at the counter was rude, strongly recommending insurance to me. When I refused, they questioned if I could drive a manual. I directly told them I had been driving in Australia for a month and had just driven in the UK for over 10 days before coming to Ireland. They shut up after that, but still blocked a deposit of 1550 euros on my credit card.
The car pick-up was relatively convenient, but the car provided had some issues. Fortunately, we were able to smoothly exchange it later, so it didn't have a major impact.
“Good and friendly service from the check-in staff.”
About Avis:9.3/10
Lovely service by the check-in staff. The car should have been serviced, as I had several notifications in the car (oil too low, service due). otherwise, a good experience as always.
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