MKAZ CAR RENTAL REVIEWS

Good

Terrible experience. They overcharged for fuel. First, they claimed it was because of arriving a few minutes late to the airport, even though I had already paid the late fee. On top of that, the car delivered did not have a full tank of fuel, and I had to argue with the staff for quite a while. Eventually, they told me to refuel according to the fuel gauge. I took a photo and added 30 MYR worth of fuel, but when I returned the car, the staff deducted 25 MYR without notifying me. The attitude of this rental company was extremely poor. I waited for half an hour for the staff to arrive when returning the car. Everyone, please steer clear of this rental company. Never rent a car from them!

The fuel tank had 8 bars of fuel, but only 3 bars were provided. They asked the customer to refill the 3 bars. We have never encountered this before. Why not provide a full tank of fuel? How can a customer refill exactly 3 bars?

Delivered the car to the hotel

The overall service was pretty good! However, possibly because of time constraints, the car only had four bars of fuel, which made it hard to estimate the fuel level when returning the car. I ended up refueling two extra bars. Additionally, since it was my first time renting a car in Kuala Lumpur, I didn't know that most highways require a Touch 'n Go card for tolls, and there are many toll booths on the highways. It was quite chaotic, as I had to reverse from the card lane to the manual toll lane, which was very dangerous. I hope QEEQ or the rental company can remind or assist renters, especially first-time customers, to prepare a toll card in advance to avoid such unsafe situations.