Great car hire company

The wipers need to replaced as very irritating noisy when operating.

Customer desk is very helpful in directing us where to wait as w were not familiar with the pick up system in Melbourne. Waiting period is also good - not too long of a wait. Car is in clean and good conditions. Returning outside business hour is also smooth- we did not want long for the shuttle to take us back to the airport.

Great - easy booking process

The counter staff was hard selling the highest zero excess Insurance. Had little choice. The rental car has lots of scratches and dents and the interior was dirty. There was a time when I cannot start the engine because the key could not turn to on the ignition. Had to struggle a few times to turn the ignition. The fuel was not even full tank. 3/4 filled.

Ok.

Problem getting collected at 2am. Phone kept going to office saying call back in office hrs. Selected accident option, and explained - woman sorted problem out within minutes. Then a quick pick up. Good car. Easy drop-off

I rang to find out where my car was at. Was told no car available and can't do anything about it.and I'm at the airport at 1 o'clock in the morning with my pregnant wife and 2 year old. I had to catch a taxi that cost me $177.