Lousy. Out of my so many times in Melbourne car Renta experiences.

I waited for a long time to get the car because at first the agent allotted a car to me that was not cleared / no key available. Then she could not reverse the process and had to wait for a supervisor which had a difficult time also to switch to new car that was actually available and cleaned on the outside but pretty dirty on inside. No compensation for long wait was offered nor an upgrade . ☹️

I rented a car in Brisbane a few days before and that service as well as the car received were outstanding.

Tried to hard sell on more insurance car coverage, no options at all for paid upgrades, and location from airport quite far. But apart from that it’s good value for 15 days!

Easy peasy to book cars but need more deals!

given an option to change to Kia Carnival which was more responsive and better though the luggages were a challenge（smaller than the Hyundai iMax I booked).

good range of selection of cars.

Like: Quick, efficient and really good value for money. I would definitely recommend to ohters
Dislike: Nothing! Everything was good

Like: Quick, friendly staff . Nice car
Dislike: No