Terrible experience

The car's Ac did not work 30 min into my trip. There was a leak inside which left my sock and sneaker all wet, and the car stunk. I will be contacting American Express and will never use your service again.

I will never use Routes ever again ... absolutely the most unorganized experience I've ever seen with a rental care company. And I've even rented with a mom-pop shop in Hawaii.

had an issue with the back doors all the time

It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.