Firstly, it's very difficult to find the pickup location on the 1st floor, and the drop-off is on the 10th floor. Moreover, the promised 30-60 days deposit refund took much longer. I had to contact the rental car customer service to get it back, and I was told it would take 7-14 days after 10 days of continuous follow-up. Ultimately, it seems the deposit refund might take up to 90 days. This car rental company is completely unreliable. Terrible service. As of now, I still haven't received the deposit back since I returned the car on August 14th.

I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year. Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.

Booking is fast, not able to try price drop protector.

Drop off time wasn’t flexible enough, plus amount charged by staff for additional hour was incorrect and more then what was specified in the contract

Booked a Bezza, received a Saga. Car was ok but not intent to rent again with this company.

Everything ok

the staff was awesome.