Rental car in bad condition but overall positive experoience

Pickup and drop-off were very easy. I chose the oldest and lowest-tier car, but if I had another chance, I wouldn't choose the oldest car again. It had high fuel consumption, loud noise, poor driving experience, no rearview camera, limited side mirror visibility, no in-car charging, and no phone mount. Having a phone mount is crucial to avoid accidents, and charging is also important to prevent anxiety.

Affordable

There was only one staff member at the counter.

The office in downtown Kuala Lumpur is kinda tricky to locate. It's just a small desk at the lift lobby. The number provided took many attempts to get through. But the good rates offset the hassle.

Rates is very competitive. Website layout is easy to use and informative.

I would like to especially commend your counter staff Mr Ashish who attended to me during pickup. He was professional, polite and helpful.