PARADISE, Kuala Lumpur Downtown - Wisma Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

PARADISE - Kuala Lumpur Downtown - Wisma Information, Car Rental Instructions & Policies

Address

Level 1, Wisma Paradise, No. 63, Jalan Ampang, Wilayah Persekutuan, 50450 Kuala Lumpur, Malaysia

Telephone

+601700812698 / +60 0123570420

Pick-up Instructions

Please meet at the desk. The store is located next to the Embassy of Nepal in Malaysia. For assistance in Chinese, please contact +6012-3570420.

Drop-off Instructions

Please meet at the desk. The store is located next to the Embassy of Nepal in Malaysia. For assistance in Chinese, please contact +6012-3570420.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -19:00	09:00 -19:00	09:00 -19:00	09:00 -19:00	09:00 -19:00	09:00 -19:00	09:00 -19:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	MYR 1000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, JCB, AMEX

Discover,DinersClub are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 120 years old

Young Driver Fee applies at 21 - 24 years old with charge of MYR 25 - 50 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in Malaysia

Additional Extras

To be updated

Cross Border

Not allowed:

Taking rental cars to following countries is not allowed:
Singapore, Thailand, Brunei Darussalam, Indonesia

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

27.5 mi from Kuala Lumpur International Airport

Railway Stations

0.9 mi from Old Kuala Lumpur Railway Station

1.5 mi from Ampang Park Station

3.4 mi from Batu Kentonmen

Hotels

Nearby mye Hotel Jalan Ampang

0.1 mi from OYO 431 Hotel De Grand Orchard

0.1 mi from Arte Plus by Mavick Hospitality

Other Landmarks

0.6 mi from Petaling Street

1 mi from Petronas Twin Towers

1.2 mi from Istana Negara Malaysia Palace

CHECK RATES

Map view of PARADISE Store Location

coordinates: 3.151651 101.6982677

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 4.2
Vehicle cleanliness: 4.2
Spaciousness: 4.7
Counter staff: 4.5
Pick-up location: 4.6
Drop-off location: 4.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

V.KANAN
Kuala Lumpur
10 /10 Excellent
Reviewed: Thursday, August 23, 2018
Like: Simple and comfortable driving.
Dislike: Car steering vibrates when exceeds above 100KM/per hour
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C.MunChung
Kuala Lumpur
9.2 /10 Excellent
Reviewed: Tuesday, September 18, 2018
Like: Nice service and response the question very fast
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Anonymous
Kuala Lumpur
3.3 /10 Poor
Reviewed: Sunday, February 24, 2019
The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.
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Anonymous
Kuala Lumpur
7.7 /10 Good
Reviewed: Thursday, February 28, 2019
Please give your customer a better car than one which is scratched everywhere and has no reasonable power or its engine size. The car is not up to the standard
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Vgs Babu
Kuala Lumpur
7.7 /10 Good
Reviewed: Thursday, May 16, 2019
The kind of thorough checks they do while dropping the vehicle, it is not done that way while handing over the vehicle. This annoying me bit. Other suggestion.. They should provide the toll top up card for easy top up. Unnecessarily, I had to buy a new card. Otherwise it is fine.
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S.Hothi
Kuala Lumpur
10 /10 Excellent
Reviewed: Wednesday, May 22, 2019
Nice and smooth service. Friendly staff and good service.
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H.Song
Kuala Lumpur
8.3 /10 Very good
Reviewed: Saturday, June 1, 2019
I would like to especially commend your counter staff Mr Ashish who attended to me during pickup. He was professional, polite and helpful.
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D.Viochna
Kuala Lumpur
10 /10 Excellent
Reviewed: Sunday, June 2, 2019
Excellent service, no issues, thank you!
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Michael
Kuala Lumpur
8.3 /10 Very good
Reviewed: Wednesday, June 5, 2019
The office in downtown Kuala Lumpur is kinda tricky to locate. It's just a small desk at the lift lobby. The number provided took many attempts to get through. But the good rates offset the hassle.
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Anonymous
Kuala Lumpur
9.7 /10 Excellent
Reviewed: Thursday, June 6, 2019
The car was in a great condition despite the car being compatibility the cheapest in the market.
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Laks
Kuala Lumpur
9.3 /10 Excellent
Reviewed: Tuesday, June 11, 2019
Cars are in good condition, friendly staffs
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D.Gamachchige
Kuala Lumpur
10 /10 Excellent
Reviewed: Wednesday, June 19, 2019
the staff was awesome.
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E.Latievarya
Kuala Lumpur
2.3 /10 Poor
Reviewed: Saturday, July 13, 2019
Paradise rental car is not recommended. The car is in really bad condition with scratches. Returning the car is a hassle. The rental car location is inconvenient located in totally traffic jam road and the officer took so long to check the car.
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M.Cardoso
Kuala Lumpur
7 /10 Good
Reviewed: Friday, August 2, 2019
Booked a Bezza, received a Saga. Car was ok but not intent to rent again with this company.
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Jack
Kuala Lumpur
7.3 /10 Good
Reviewed: Sunday, August 11, 2019
Proton avec de la place et pratique en automatique conduite a droite
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J.Kwok
Kuala Lumpur
5.7 /10 Average
Reviewed: Monday, August 12, 2019
The car itself is in bad condition with scratches all over the car. The car fuel cover would not open upon pulling the lever and have to pry it to make it open and the high beam isn't working as well.
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Ahmad Arshad
Kuala Lumpur
7.3 /10 Good
Reviewed: Sunday, August 25, 2019
Drop off time wasn’t flexible enough, plus amount charged by staff for additional hour was incorrect and more then what was specified in the contract
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Anonymous
Kuala Lumpur
6 /10 Average
Reviewed: Wednesday, September 18, 2019
Took too much time to wait for the car. However, the customer service of Paradise did a great job when we encounted a problem.
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Damien
Kuala Lumpur
3.7 /10 Poor
Reviewed: Monday, December 30, 2019
My experience was horrible and will never use paradise again therefore won't be using easyrentcars as they recommended them. We spent over an hour waiting for the staff to show up to which the security guard in the end had to do the paperwork via the phone to his boss after waiting well over an hour. The vehicle was in poor condition and filthy from the previous users both in and out, the security replied that they don't wash the cars on the weekend it's not their job. Seems like their was no one there to do any of the admin or cleaning except the poor security guard. Within an hour of our trip our tyre blew on the motorway on our way up to penang, rang the paradise rent helpline, who basically said for us to sort it out ourselves, luckily we rang the malaysian motorway patrol called Ronda who were fantastic in helping us, Paradise were not interested at all in helping us get their car fixed. We limped to the nearest exit and found a tyre shop and changed the tyre at our expense, which was later reimbursed at penang paradise who were much more helpful then their KL franchise. Was a terrible start to our trip with a careless company, minor things like tyres and cleanliness is sometimes expected but with their attitude it did not help us, after all they were more than happy to collect the rental for a week.
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Saad
Kuala Lumpur
10 /10 Excellent
Reviewed: Sunday, January 19, 2020
Helpful staff, car in very good condition
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Daryl Bueno
Kuala Lumpur
9 /10 Excellent
Reviewed: Wednesday, January 29, 2020
I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year. Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.
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N.ABDUL AZIZ
Petaling Jaya
5 /10 Average
Reviewed: Wednesday, March 11, 2020
i would NOT recommend them
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AC
Kuala Lumpur
6.3 /10 Average
Reviewed: Monday, August 17, 2020
Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.
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D.Kundu
Kuala Lumpur
10 /10 Excellent
Reviewed: Tuesday, December 8, 2020
Good experience..looking forward to hire from here again..
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D.Kundu
Kuala Lumpur
10 /10 Excellent
Reviewed: Tuesday, December 8, 2020
Good quality of cars..
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Nadot Gadot
Kuala Lumpur
9.7 /10 Excellent
Reviewed: Wednesday, December 8, 2021
The car is the cheapest one I could find. The condition is not 5 stars but very well for +/- 100km journey. The aircond condition is very good. I suppose the car is less than 4 years, looking at reg number. Paradise already prepared parkg spot for drop off. Very easy
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C.Choo
Kuala Lumpur
6 /10 Average
Reviewed: Thursday, August 18, 2022
Car been scratch everywhere. Car bad handling on highway. Book Proton Saga, but they give Bezza Take too long for the staff bring the car to us.
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Wayne Franklin
Kuala Lumpur
8 /10 Very good
Reviewed: Friday, March 1, 2019
The car was quite old, and the Indian guy's attitude was okay.
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Clyde Zephaniah
Kuala Lumpur
10 /10 Excellent
Reviewed: Saturday, January 12, 2019
Overall very satisfied. The staff who attended to us were responsible, enthusiastic, and helpful. They communicated with us patiently and had high professional qualities. My first car rental experience abroad was smooth!
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Carr Marshall
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, March 26, 2018
Great service attitude, quick car handover
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Cedric Flynn
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, October 12, 2018
A very professional car rental company
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Vanessa Lew
Kuala Lumpur
2 /10 Poor
Reviewed: Wednesday, October 25, 2023
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Ben Emily
Kuala Lumpur
6 /10 Average
Reviewed: Wednesday, June 12, 2024
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Alvis Bert
Kuala Lumpur
4 /10 Average
Reviewed: Thursday, February 8, 2024
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Stacey
Kuala Lumpur
6 /10 Average
Reviewed: Thursday, February 22, 2024
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Bess Ralph
Kuala Lumpur
8 /10 Very good
Reviewed: Saturday, May 18, 2024
Very satisfied.
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Arlen Tracy
Kuala Lumpur
10 /10 Excellent
Reviewed: Wednesday, September 4, 2024
Affordable
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Fabian Victor
Kuala Lumpur
6 /10 Average
Reviewed: Wednesday, January 1, 2025
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Renata Tate
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, February 7, 2025
Very good.
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Merle Gladstone
Kuala Lumpur
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
It's quite okay.
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Jamie Wolf
Kuala Lumpur
10 /10 Excellent
Reviewed: Tuesday, February 11, 2025
Pickup and drop-off were very easy. I chose the oldest and lowest-tier car, but if I had another chance, I wouldn't choose the oldest car again. It had high fuel consumption, loud noise, poor driving experience, no rearview camera, limited side mirror visibility, no in-car charging, and no phone mount. Having a phone mount is crucial to avoid accidents, and charging is also important to prevent anxiety.
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Alexia Reade
Kuala Lumpur
10 /10 Excellent
Reviewed: Wednesday, July 30, 2025
Good.
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Quintion Noel
Kuala Lumpur
4 /10 Average
Reviewed: Monday, August 4, 2025
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Jared Swift
Kuala Lumpur
8 /10 Very good
Reviewed: Thursday, September 4, 2025
The company is owned by Indians, and although communication in person was a bit challenging, everything went smoothly overall. There were no hidden charges, and they even refunded us for the extra fuel we added.
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Dean Humphr(e)y
Kuala Lumpur
10 /10 Excellent
Reviewed: Tuesday, October 14, 2025
Had a very pleasant trip despite driving an old, worn-out car. The vehicle lacked power and used a lot of fuel, but it took us to many fun places, fulfilling the purpose of our journey.
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Anonymous
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, June 8, 2026
Service was really warm and friendly.
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S.RODRIGUEZ RIVERA
Kuala Lumpur
3 /10 Poor
Reviewed: Wednesday, September 25, 2019
The car was really dirty, there was even a shoe from another person under the seat. The breaks started not to work but in all the country they only have ofices in Kuala Lumpur and in Penang to change the car and i was on the other side of the country so i had to go have of the country with tje breaks broken.
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I.Aziz
Kuala Lumpur
10 /10 Excellent
Reviewed: Saturday, June 8, 2019
Yes it exceeded my expectations
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Mary Giles
Kuala Lumpur
2 /10 Poor
Reviewed: Wednesday, May 30, 2018
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