Parfait

Considering the issues with vehicle inspection and voice guidance, I arrived early at the pick-up store, but it was closed. I reported this to the rental car service, and they said they would contact the car rental company and get back to me. Eventually, they said they couldn’t reach the company and asked me to wait nearby. I waited until around 3:50 PM (pickup was scheduled for 4 PM), but no one showed up. It was too hot, and my child couldn’t wait any longer, so we returned to the hotel, which was fortunately nearby. At the hotel, the rental car service contacted me again, insisting I go back to the store to avoid missing the opening time. I found it odd since they should be prepared in advance for my booking. After settling my child, I returned to the store, and this time it was open. However, I was told there were no cars available and I had to wait until 6 PM. They also showed me records of attempts to contact my domestic phone number, which was puzzling since I was in Malaysia. Suddenly, a car became available, so I signed the paperwork and went for the vehicle inspection. The staff only checked the exterior, noted some damage points, recorded the mileage and fuel level, and left while I was taking photos and videos. I had to figure out how to open the trunk and refuel by calling them later. By the time I left, it was already past 5 PM, but the recorded pickup time was still 4 PM. The car's performance was also poor; the steering was shaky. When returning the car, they mentioned it was dirty inside. I suspected they might charge me a cleaning fee, but I explained that the sand in the car wasn’t from me as I hadn’t been to the beach. They accepted my explanation, and the return was processed normally.

The car is the cheapest one I could find. The condition is not 5 stars but very well for +/- 100km journey. The aircond condition is very good. I suppose the car is less than 4 years, looking at reg number. Paradise already prepared parkg spot for drop off. Very easy

Nice platform. It goes worlwide even.

Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.

The office in downtown Kuala Lumpur is kinda tricky to locate. It's just a small desk at the lift lobby. The number provided took many attempts to get through. But the good rates offset the hassle.

Rates is very competitive. Website layout is easy to use and informative.

Like: Nice service and response the question very fast