As I stated I will not use easy rent cars again

Car smelt of smoke, had a lot of dents and scratches. Had to pay £230 unexpectedly when the car was returned although there was no damage.

The wait for puck up by shuttle was long and had to wait twice cause not enough room. The line to pick up was extremely long and took forever but for the price its expected.

Awesome, easy to use, great customer service, felt like I was being taken care of. Would use and recommend over and over again.

A complete scam they bait and switch their customers. I rented a car and paid in full online, only to get to the counter and be told I needed an additional $60+ in charges. I will never rent from this company again, they are completely dishonest.

The guy insisted we take out extra insurance that he said was mandatory in Orlando which I knew wasn’t but he said it was and we had to take it out so it cost us an extra $180 which I found out later it was optional.

I didn’t realise we had to pick the car up off the airport so for future reference I wouldn’t book unless car was at the airport

We arrived at the airport at 12:10am, we waited for the shuttle until 1:30am. We were told the shuttle was every 10-15 minutes but waited over an hour and there were a lot of people waiting. Once at the car rental office we stood in line with dozens of other people and waited for hours! We didn't get to our hotel until 4;00am and it was only a couple miles away, almost a 4 hour process. The wait was terrible and the first car we were given smelled so bad we went back in for another. We were given another vehicle that also smelled but because of the late hour we took it and drove off. The next day we were driving and my son started complaining he had been bitten. We stopped and pulled over and upon inspection of his seating area found it to be invested with ants that had been biting him. He had quite a few bites and we tried to call the rental center but couldn't get through, the message kept saying they were not available. We were about an hour away on our way to a college tour so turning back wasn't an option. We stopped at a store and bought a can of raid and doused the ants. The vehicle had dirty beverage cans and napkins in the back seat and the seats themselves were dirty! I will never ever use Fox Rent A Car again. This was a traumatic experience from the minute we got to the airport and just continued!!!!!!