I was very frustrated and disappointed.

This was the least amount of time spent at a rental counter in a very long while and no pressure to purchase add ons or things I did not need

The booking process and convenience of the app is very nice

Car smelt of smoke, had a lot of dents and scratches. Had to pay £230 unexpectedly when the car was returned although there was no damage.

Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.

Booking was fine.

Carro sin aire. No respetaron la oferta de easy car.

We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.