LHR to Bournemouth

Satisfactory

I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.

I swap with another car so no comment on that matter.

The address said north terminal but this was wrong and got sent to south terminal. Waited 45 mins to pick up and first car smelt and had low tyre pressure, so swapped it.

Very easy booking at good prices

It was overall a good experience, although it would have been helpful to have an introduction to the controls etc.

Getting through to the call centre is a nightmare. Being greeted with a request to email my query was not helpful or welcoming. My query was dealt with adequately.

Didn’t get the car that we booked so the interior wasn’t as big. We had a pram and car seat and knew it would all fit in the original car booked so more than disappointed considering they advertise they guarantee you get the car you book.

Happy with the booking process didn’t use the price drop protector as made a late booking. Would have been very pleased with the whole process if we had received the car we had booked.