Easyrentcar is good but the local service provider Europcar has lots to be desired

W.CHAN

Malaysia

Reviewed: Mon, Feb 10, 2020

About Europcar: 9.7 /10

I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.

About QEEQ: 10.0 /10

The platform is good and transparent but must make sure after sales service can support on location assistance like my current case

Europcar

Kuala Lumpur International Airport(KUL)

Kuala Lumpur

Malaysia

Economy | Honda City or similar

1 days rental

Relevant Reviews on Europcar KUALA LUMPUR INTL AIRPORT 2

Lawrence Christie

Malaysia

1 days rental

Europcar

Kuala Lumpur International Airport(KUL)

Kuala Lumpur

Malaysia

Reviewed: Fri, Feb 9, 2018

About Europcar: 6.0 /10

Long wait time for car pickup

Horace Kennedy

Malaysia

1 days rental

Europcar

Kuala Lumpur International Airport(KUL)

Kuala Lumpur

Malaysia

Reviewed: Tue, Dec 5, 2017

About Europcar: 2.0 /10

I booked a car at 3 AM in Kuala Lumpur, but had to wait for a long time with no one around. The contact number provided didn't respond. I asked airport staff to help, and they said a friend would bring the car to the KLIA2 rental counter, but no one showed up for ages. The final picture showed that we were still checking the vehicle at 04:40 AM, while my family and I were already at the airport, waiting for two hours without any proactive assistance from them. I am still pursuing my rights! If anyone has the same experience, feel free to contact me, and we can take legal action together.