Good

Hertz has a counter right at the T2 exit. Initially, there was no one there, and we almost got lost. Fortunately, someone arrived after a while. Service was acceptable; people in Sydney generally aren't very enthusiastic, maybe it's just how city folks are. We had to walk around a bit to find the pickup spot; without guidance, it wasn't very convenient.

The phone support was patient, but the staff at the store had a mediocre attitude. There is no Chinese service at the Sydney airport Hertz.

I was pressured into an upgrade, don't fall for it! They added extra charges when returning the car at the airport.

The car was great. I booked a Toyota Corolla but received a Nissan Qashqai instead, which was very satisfying. However, the AUD 60 airport tax for picking up the car almost doubled the rental cost. That wasn't pleasant, but it's not Hertz's fault!

The member of staff were extremely helpful and were king enough to give us a free upgrade.

Cheap and simple to use the booking time didn’t take long at all since I had left the booking to the last moment