Good rentcar

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

Would have been nice to have a fob, but had to use a key to get in the Jeep the whole time. They said they don’t give fobs on Jeep Wranglers.

The Jeep we rented had some electrical issues that effected the radio. It was really an inconvenience to have to go all the way back to the airport ( over an hour away) to exchange cars.

We were charged more than what our contract said. It was just $8.00, but it's disappointing to be charged more than what our contract said.

Long wait to get the car at the rental counter. System or employee taking too long. Employee not friendly. Car needed new wiper blades as it was hard to see in the rain in Seattle. And it rains almost daily there. Kinda of a safety hazard.