I had an 8:30 PM car pickup appointment. I stood in line from 7:30 PM to 9:30 PM to sign the document, and then waited from 9:30 PM until 2:30 AM the next day to finally 'grab' a car. By 'grab', I mean I had to go to the parking lot myself to get it. There were no hot drinks available at the store, the staff was unfriendly, and customers either had to take an electric car or wait for someone else to return their car. The company also told me that I could cancel the contract if I wanted to. The Buick Encore I got had already driven 51,000 miles, and during the rental period, I had two tire punctures. This Thrifty car rental experience was terrible. I hope 'Zuzuche' can provide reasonable compensation for the above issues since I didn't get to the hotel until 3:15 AM the next day.

Service was slow and had additional charges

Although the car was slightly underpowered, it was praiseworthy that it completed the trip smoothly.

I was misled into buying the full tank insurance, which is very disappointing... However, picking up and dropping off the car was convenient, and the car's condition was great.

The wait time for the shuttle was five times longer than other companies. The driver was extremely unfriendly, and there was a long queue at the store. The counter staff aggressively pushed for insurance sales.