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Smooth but would be great if the booked car is excatly provided on the day

Reviewed: Sat, Jan 4, 2020
About Europcar: 9.3 /10
Service at the eurocar was excellent on pick up and drop off the car
About QEEQ: 10.0 /10
Reduce star as the car i booked is not the same model as i wanted. I know with the stated t&c “similiar car” but i am expecting I will get the same model car i have booked but in fact most of the time when hiring a car other model car will be provided on the day so what is the point of showing model on the booking scree page. It kind of upset if the car that i get on the day is worse than what i booked.
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Europcar LAUNCESTON AIRPORT

Prudence Kennan

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Reviewed: Tue, Jan 9, 2018
About Europcar: 10.0 /10
Picked up the car at Launceston Airport, very convenient, you can see it right after getting off the plane. Car condition was good and both pickup and return were easy. Even though I don't speak English, it was no problem. The staff were very friendly.
About QEEQ: 10.0 /10

Kitty Evans

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Reviewed: Thu, Apr 7, 2016
About Europcar: 10.0 /10
The car rental process is right in the arrival hall of Launceston Airport, and the cars are parked in the rental company’s parking lot next to the airport.
About QEEQ: 8.0 /10

S.Moon

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Full Size Van | KIA Carnival or similar
Reviewed: Fri, Feb 22, 2019
About Europcar: 8.0 /10
I was embarrassed at the pickup counter because the staff asked whether to insure ir not. I explained that I had insured fully through your company. But the Eurocar staff said that any car accident happened then I had to pay $8000 to Eurocar and I could claim through your company. Is that true? Who is your insurance agent in Australia?
About QEEQ: 7.0 /10

S.Siswojo

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Feb 5, 2019
About Europcar: 7.7 /10
More staff on launceston, i waiting the staff about 30minutes. Nobody there before

PD

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Economy | Hyundai Accent or similar
Reviewed: Tue, Mar 6, 2018
“Good time in Launceston”
About Europcar: 8.0 /10
Like: Good time

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