My go to site for car rental

The car rental process is right in the arrival hall of Launceston Airport, and the cars are parked in the rental company’s parking lot next to the airport.

Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience

I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?

The vehicle was not as booked and I doubt if there ever was. As they know you have no other option as the car was paid for you get whatever they give you. Obviously a common practice of MOST car hire companies in Australia. Don't know why you associate yourself with these businesses

The counter staff were amazing. Knew their shit, no confusion, 10 out of 10

Like: I like everything,but to much full insurance
Dislike: Change the insurance for full insurance is best