5stars

Good

Very poor. The rental location is far from the airport. After arriving, you need to call for a pickup. The person on the phone does not speak Chinese; if your English is not good, you're in trouble.

Staff was very helpful with spot on customer service! Waiting time to get car was swift. Service of car could’ve been a bit better. As I entered the motorway the service signal came on

Ease of access. Booking was simple and straightforward

After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.

The car was totally adequate for our needs and the staff at both ends were very helpful and efficient. A good experience altogether.

The booking process was quite straightforward and all went as expected.