Will definitely rent with East Coast again!

Overall, I’m quite satisfied. The staff member was very patient. My English is poor, so I couldn’t communicate well. I used a translator, and he patiently typed in each word for me to translate. It seems he also had an accent, so it was understandable that I couldn't catch everything, haha. Even the translator couldn’t fully understand him, and we had to manually input words. The part that was unclear to me was about insurance options. After communicating for about 10 minutes, I roughly understood there were several insurance types: full coverage, partial coverage, and something more basic. In the end, I chose one for $35 with a $5,500 deductible. I suggest they create an advertisement leaflet to show customers directly—it would make things much simpler.

The staff were very friendly, patient, and enthusiastically recommended tourist attractions at the destination! They also helped us extend the return time.

Good, especially happy with the free airport shuttle service.

現地スタッフの対応・速やかな接客と応対、レンタカーの内容や清潔感もあって、最高でした。また利用したいです。

予約した際の金額と実際に請求されたクレジットカード払いの引き落とし金額に2,048円の差額があったのがよく理解できないが、サービスには満足しております。

Great. Efficient staff and shuttle service to the airport.

All smooth and easy, and a great price.