Worthwhile & convenient.

It took over an hour to complete the paperwork. Terrible service. I booked an SUV but got a station wagon instead. If I had known, I would have booked the station wagon from the start, since it's cheaper. They charged £120 for a second driver. When I wanted to cancel, they told me it was fine and that I would get a refund, but I never received it.

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

They just wanted money and I was scammed out of £119 with no way to complain.

Car was adequate for our trip. No problems with counter staff very courteous. Had problems finding the drop off location, street name not the same as given instructions. Otherwise it was a good experience.

Great car

Great service