9/10. Would have been perfect had the rental been free!

We waited over 40 minutes at the airport for the driver to pick us up. When he finally arrived, he first drove to Richmond to handle some personal matters, which resulted in over an hour to get to the rental location. Extremely dissatisfied with the poor service and lack of integrity in communication.

Horrible wait for shuttle at airport (40 min) Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned. Staff were not friendly and not enough of them clearly.

Your counter service was slow and inefficient. If you don't fix this people will be one and done. Your area is not clean or tidy especially where the cars arw located. Doesn't seem professional

The location was a bit off the beaten path, but easy to find and navigate to. We got our car within a reasonable time, and it was a very new model, a great value for the price. My only complaint was the faint cigarette smell in the car, but a minor issue.

Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose