Explanation not clear

Got a free upgrade from BMW 3 to BMW 5, the car was very new, free additional driver

Budget! My first time driving abroad, such thoughtful service! Highly recommend! At Zurich Airport and Florence Airport, both share the same counter with Avis, very prominent. The staff are friendly and courteous, very attentive. The car was almost new, with less than 1,000 kilometers. We mistakenly filled the tank with the wrong fuel and broke down on the highway from Florence to Milan. Called the roadside assistance number on the rental agreement, and a tow truck arrived in 15 minutes, towing us and the car to a repair shop for free. The staff asked for our preference and helped us get a taxi to the nearest Florence Airport Budget counter, where they immediately gave us a new car free of charge. Returning the car was easy.

Not bad

They tried to sell additional insurance on pickup. I didn’t take it because I had full cover from QEEQ.COM. Upon return nobody was there to check the car. I left the car in the same condition as I picked it up. Two days later my card was changed over 2800 CHF. I had to follow up to find out that it was due to damage I made (!). I took 4 weeks to get the damage report from Budget. Apparently there were some body marks I three places on the van.

Once Budget provided damage report I received full amount back from QEEQ.COM. Good communication and service from staff. Well done.

Everything was great except for one thing which was very frustrating. When we picked up our car we requested a car seat. The only problem was that we didn’t know how to install a European car seat and no would help us. They said it’s their policy but isn’t it more of a liability to give a car seat for an infant and not give proper instructions to install in the case of an accident that infant can be hurt. It took us 1 hour to figure this out with little WiFi looking for a helpful video online which delayed our pick up by a lot.

They advise to go directly through them to give a better offer