Advantage = Appaling

Advantage customer care was awful. Vehicle broke down the following day. Spent an absolute age on the phone and the supervisor at Advantage was very rude. Apparently could not understand my ‘accent’. I could not understand her and it seemed to me her English was not very good. I spent 3hours in Universal’s car park waiting for assistance. I eventually got a replacement vehicle, but I have to say that neither the original or replacement vehicle were not very clean. Stained upholstery on both cars. These are the worst vehicles I have ever rented in the US in the 20 years I have been visiting. Avoid Advantage

Easy pick up and drop off. Very nice, spacious vehicle. Good service, would recommend.

Easy to use. Would use again. Great value and service.

Car was in poor condition, with scratches to rear body, no offside rear reflector & not very economical.

We get up to the booth after waiting almost an hour and the girl asks how many we have in our party. I reply 2 kids and 2 adults. The girl says you are renting this car for 15 days and are going to hate it because it wont fit everything we need. She then says no problem we can give you an SUV. Which sounded great, she did all the paperwork just to find out she tried to charge me an extra 300 dollars as an upgrade fee. I told her that I don't want to spend an extra 300 when I already spent almost 500 on the vehicle already. She then replied all well enjoy the small car that wont fit everybody. I then asked for the manager and he came over and said yup nothing I can do unless you want to pay more money and then left. They said I already got "too good of a deal online that they cant do anything for me". I asked if I could cancel my rental and they told me to call online because that's who I booked through. Absolutely Terrible customer Service.

Like: Good to deal with, very helpful, got better car than had booked, good location was in airport
Dislike: Had a little longer wait time than would of liked But wasn’t drastic