Overall average experience

Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.

Disappointed with choice of car, paid for SUV and a Jeep was supplied.

Process of booking car was flawless, customer service excellent.

Advantage counter staff were horrendous and rude - I think this is typical of Orlando car hire from most companies!!!

Excellent service and fantastic price

Extra charge for spouse is very bad. No others do this!!! Also, I rented a RAV4 or equivalent and the Mitsubichi offered had much less storage capacity and would not hold the luggage so had to upgrade. Very disappointing

During drop off, we discovered we were incorrectly charged for liability waivers. The Advantage manager Yemane Hagos quickly issued the refunds.