Never again booking with Routes!!!!

Patricia Mackeracher

Canada

Reviewed: Thu, Dec 5, 2019

About Routes: 9.0 /10

This was our first time booking through Routes, and honestly will never book them again. We specifically went with them because we wanted a Jeep Grand Cherokee. However, when we got there, we were told they didn't have any... Not just that they were all booked up, but that they don't even have any in they car registry. They gave us what they thought was of equal value.. a Kia. The the other sites I was looking at while booking had the same Kia's for quite a bit cheaper. But its want a Kia. The free airport shuttle took over 2 hours to pick us up, because they only had one shuttle and had multiple pick up locations through the Vancouver airport. It was also full when it drove by us... We called multiple times (3times) to inform we were still waiting. When we got to the rental building it was a old converted night club, but very very very busy. We waited another hour in line to pick up SUV.

About QEEQ: 10.0 /10

As always Easyrentcars was amazing! The only complaint is we needed snow tires for traveling to Whistler from Vancouver, but no where to select the option. But other than that super easy to book, used the price dropping checker and got the SUV for a little cheaper.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Jeep Grand Cherokee or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Beck Maggie

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Jun 19, 2020

About Routes: 2.0 /10

The service was average, and they didn't clearly explain the car usage instructions.

SMO

Canada

1 days rental

Intermediate | Honda Civic or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Sep 30, 2019

“Better fits my budget”

About Routes: 7.3 /10

The staff could be a little more helpful rather than just minding their own business after asking the customer to wait in the sitting area for more than 20mins after all documentation is completed, could be that I went in on a Sunday in the evening and they are overworked.

About QEEQ: 10.0 /10

Nice website with all required information at one place

marlene

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Jul 14, 2019

“good price terrible car”

About Routes: 5.3 /10

the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.