Highly recommended for car rental!

From the start, the staff were extremely rude. When we finally got the car, it turned out to be old and unsafe! We couldn't start the car for almost an hour at the rental lot. Staff were too busy to help us. We finally figured it out ourselves, blaming our ignorance of automatic cars and lack of English skills. One mechanic eventually took pity on us and jump-started the battery, claiming it was fine. We didn't realize how serious this battery issue was until we got stranded the next day in heavy rain, seeking help for over half a day. The police finally assisted us. We lost a whole day of our trip and my one-year-old got sick. The front left tire was also severely worn, making us worry about a blowout the entire journey. We returned to Auckland immediately. This rental company is incredibly irresponsible!

Their cars are not new and they all seemed to have some damage. I witnessed many customers equally perplexed by the amount of damage if their assigned car. Their fleet did not look very new. Even though I had a guaranteed car make and model, they were unable to provide me with what I expected. They had one model but it was the "personal vehicle" for one of the employees and it was not clean/ready for a customer to drive and was probably an early 2010s model.

I have booked cars before and this time was the only that I didn't like much. The car wasn't economy as said before, also it was an old car, which made me be worried with some noises during the trip. Also the price on the app was totally different.

Like: very efficient
Dislike: very satisfied.

Like: It was my first time in Christchurch and loved it but it was sad to drive through the city and there was hardly anyone around. The city is still recovering from the devastation of the earthquake and i got teary when i saw the church still in rubble
Dislike: Loved everything about my trip