Highly recommended for car rental!

I rented from ACE twice, both in Wellington, so I'll comment on both. The first time, an older gentleman helped me. He was very slow typing and wasted a lot of time; it took almost an hour to get the car. The second time, a young lady assisted me. She was very professional and kept pushing for the quick claim service, repeating it multiple times. The Auckland branch is good, with early opening hours—starting at six in the morning.

The lady who helped me with the paperwork was very enthusiastic and serious, but the car wasn’t clean when it was handed over to me. The windows were covered in grease marks and the floor had footprints. Since we picked up the car at night and were in a hurry, we didn’t make a big deal about it. We cleaned it ourselves the next morning.

Good staff, friendly and informative

Very good website, with rapid service.

Amazing location. Best at airport as you literally walk out of door and pick up car. Super easy for drop off too. Done in seconds. Always rent from here. Car this time was rather scratched up, staff wasted time taking details they should have already had and the car was rather outdated with no AUX or even ability to get local radio stations.

Staff person was very straight forward and clear. No surprises, which is always good.