Good value for money, but a little far from the airport

Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage

No

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

Car was amazing. Little credit car hazel but still ok

Brand new car , competitive prices in comparison with other rental companies

Offers better than other websites especially if a coupon is used

Like: Staff was very good and friendly, loved the the way they greeted and attended us. I also like the car as i had booked a 5 door SUV (Nissan) or similar & i got the Jeep wrangler. the kids just loved it and it was fun driving it.
Dislike: I did not like the long commute from arrival to viscount station and then calling them for the shuttle. i think this could be improved. When you are alone its fine as there is less luggage and easy. but with kids and alot of luggage its kinda difficult.