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Live chat Email us Service Code: 3859820262
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See my comments for Routes

Reviewed: Sat, Aug 24, 2019
About Routes: 9.3 /10
I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.
About QEEQ: 10.0 /10
All well
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Toronto Airport

H.Patel

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Large SUV | Dodge Durango or similar
Reviewed: Thu, Jul 30, 2020
About Routes: 9.0 /10
Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.
About QEEQ: 10.0 /10

J.Barrett

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Compact | Toyota Corolla or similar
Reviewed: Sun, Nov 24, 2019
“Awesome!”
About Routes: 10.0 /10
Yes ended up in a Nissan Rogue
About QEEQ: 10.0 /10
Was very surprised to get the price drop. Waiting for the credit to be applied now.

Shrid D

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Full-Size | Nissan Pathfinder or similar
Reviewed: Fri, Sep 6, 2019
“Car was dirty at pick up. Had to request to get it vacuumed. Other than that great experience.”
About Routes: 9.0 /10
All good.
About QEEQ: 10.0 /10
All good.

C.Robitaille

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Aug 22, 2019
“Canadians read the Terms related to KMs.”
About Routes: 8.7 /10
I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.

P.Cater

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Apr 19, 2019
“Bring proof of renral insurance coverage.”
About Routes: 6.7 /10
The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.
About QEEQ: 10.0 /10
Great place to book a car rental at a good price. The price protector saved me another few dollars on an already great price.

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