Long wait to collect car, inspection reports only available in French!

Staff at Beziers downtown office were super friendly and helpful and offered to translate in english for me, which was very generous.

Great service all round!

Le siège du véhicule n’était pas très confortable. Le véhicule essence boîte automatique m’a obligé a refaire 3 pauses carburant dans la journée.

I came to pick up the car with a handicapped child we came half an hour before the scheduled time for the rental. I asked the lady who works at the agency to give me the keys a little earlier since I had an appointment at the hospital Necker but she waited until the last minute to hand me the keys of the car despite the fact that my child was on a wheelchair!? I understand very well the rules that all agents have to respect about all rentals but this time I'm talking about human behavior towards a sick child. I sent an email to the agency Hertz explaining the behavior of his agent but they replied with a small note of apology (but in the end it did help me to solve my situation). I will be very careful To choose a better rental agency next time.

As for the restitution of my vehicle all went well

Like: everything
Dislike: no need to do anything all very good