The app is easy to use. Although there was a bit of waiting at Dollar, the car pickup process was very fast. I was fortunate to get a Malibu, which was the perfect car for my trip.

Overall very good.

The service attitude is very good, but they will try to sell you services like roadside assistance. If you are not careful, you might be persuaded.

An older Chinese guy at the counter first tried to persuade me to buy full insurance. After I refused, he insisted that I must buy an insurance, saying it was a must. I didn't think it through and agreed after calling the rental company to inquire, paying an additional $111.92 for the insurance. Two days later, I looked at the receipt and realized that the insurance was only potential insurance. Looking back at the email from the rental company, I felt deceived. I will never choose Dollar again!

Had to wait more than one hour to get the car. Car seats were stained and the car was smelly all over. Reason for lateness was seemingly related to late arrival of planes(then why would the car not available then???). The service rep suggested to drop the car rental given the delays expected for pick-up. I had to incur cost because of this.