The best price I ever received. Awesome employees - great all around experience. Very very happy.

1. Did not provide the reserved car model; 2. Forced purchase of additional insurance not included in the order; 3. Mandatory use of their toll system; 4. Vehicle had dents, but no notification was given during handover.

The pick up guy never showed. I waited 60 minutes and just rented another car from someone else. Terrible service and will never use you again.

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

Waited a LONG time to get the car. Apparently the employees were on break in the back room and couldn't be bothered by the long line at the desk.

Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff