Good except for the smaller car

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

Took a while to get the car. Couldn't fit my golf clubs in the trunk

I waited more then 1.5 hours to rent the car. The consultant was in a hurry and we paid the rent more than it was stated for the prepayment. Provided not true information about toll roads, and because it was the first prime operator paid and regretted it.

Waited LONG time at check in counter. Only 2 desks open with long line, and each check in way too long - 19 mins per on average!

I had to wait over a hour. There were only 2 people working on a Saturday evening