I stood in line for pickup for an hour, when it was my turn it took only 10 min to get my rental?

A.Martin

United States

Reviewed: Mon, Jun 3, 2019

About FOX RENT A CAR: 8.7 /10

I will never use FOX again, I stood in line for an hour, there were 3 people working, spending a lot of time with each customer? A fourth person came on just as it was my turn, it took me only 10 min to get my rental? Maybe if they spent less time trying to sell more options and get the people thru there wouldn't be a long line at busy times, never again I don't care if FOX is cheaper than the other rentals

About QEEQ: 10.0 /10

Compact | Nissan Versa or similar

14-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

L.Sternberg

United States

6-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Tue, Oct 22, 2019

“From tears to smiles.”

About FOX RENT A CAR: 8.3 /10

We had a problem with our flight and ended up getting to the car rental late. At first they gave me a hard time and said they would not honor our rental agreement. After telling them what happened to our plane with a fuel leak and being up since 4am they did honor the rental agreement.

About QEEQ: 10.0 /10

K.Clarkson

United States

7-day rental

Premium | Chrysler 300 or similar

Reviewed: Mon, Jul 15, 2019

“Beware of up selling at Fox Rental Car in Tampa”

About FOX RENT A CAR: 5.3 /10

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

D.Brown

United States

8-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, May 14, 2019

“Extremely long wait at pickup”

About FOX RENT A CAR: 6.3 /10

Extremely long wait at pickup. Only 3 agents and one was always gone so basically only 2 working at a time. Entire process took around 90 minutes which I feel is ridiculous.

About QEEQ: 8.0 /10

Booking was easy. No issues with Easyrentcars.

J.Wrobel

United States

8-day rental

Compact | Nissan Versa or similar

Reviewed: Mon, May 6, 2019

“Horrible”

About FOX RENT A CAR: 5.0 /10

Waited in line for a car I reserved on line for over 2 hours and when I got up there was told fox does not have the car I ordered. Was given a van that I could not fit in because I an short. The man who helped get the keys was good and helped me get a small car which is what I ordered. I will not rent from fox again. Long time wait for a reserved car on line. Thanks.

J.Csordas

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Mar 15, 2019

“They are so slow at the counter. Only 2 agnts W/4 windows. 4th in line, took over an hr”

About FOX RENT A CAR: 8.7 /10

More staffing. They try to upsell everything. I know it’s their job but when it’s moving slow and the line is out the door......omg!

I stood in line for pickup for an hour, when it was my turn it took only 10 min to get my rental?

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