They are so slow at the counter. Only 2 agnts W/4 windows. 4th in line, took over an hr

We had a problem with our flight and ended up getting to the car rental late. At first they gave me a hard time and said they would not honor our rental agreement. After telling them what happened to our plane with a fuel leak and being up since 4am they did honor the rental agreement.

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

Like I said the service was TERRIBLE we waited in line for over 2 hours and the employee we had was nasty

I had to wait over a hour. There were only 2 people working on a Saturday evening