Good

Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.

There were issues with coordination.

Normal wear on the wheel rim was labeled as scratches, resulting in an unjustified charge of 110 euros! Is there any business ethics left? Does this wear really worth this amount? How is that possible! Being unfamiliar with the place, I could only watch helplessly as I got ripped off.

Most of the staff are excellent. A few individuals had some issues.

The waiting time for the car was a bit long, but they upgraded us to a better model for free since the original car was unavailable. Overall, it feels pretty good.