Once again it was a smooth and easy process

It was quite convenient to get there from the airport, and the pick-up process was simple.

The shuttle bus stop is right outside the airport, taking you directly to the company. The shuttle driver was very friendly. The car pickup process was very smooth and the car was in good condition! Returning the car was very quick, taking less than a minute... And the shuttle to the airport is just twenty meters away from the drop-off point, making it extremely convenient! I will definitely rent from them again in the future.

Toyota RAV4, the vehicle is very new, with just over 14,000 miles. A very good car rental company, quick pick-up and drop-off processes, very efficient. Will definitely choose Alamo's car rental service again if I have the chance.

Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.

I am very satisfied with ALAMO in most aspects, but the professionalism of the counter staff at this branch was disappointing. Here are the details: As soon as I entered the store, I saw the model I had reserved--the Grand Cherokee. However, when handling the paperwork at the counter, the staff told me that this model was unavailable and recommended the Cadillac SRX instead, claiming it was a better car but would cost an additional $600 (more than 50% of my total rental cost). I immediately mentioned that I saw a Grand Cherokee at the entrance, but the staff then told me that it was the luxury version, at the same level as the SRX, and could not be counted as the model I had reserved (I really do not understand why the rental price should vary based on the configuration of the same brand). Despite my multiple arguments, he still could not rent me the Grand Cherokee at the entrance, so I had to proceed with paperwork for a different model similar to the Grand Cherokee. However, when I got to the parking lot, the staff responsible for handing over the car pointed to the Grand Cherokee I saw earlier and said, 'This is the one.' I could hardly believe it and confirmed again, 'Is it this one?' He affirmed, 'Yes, it is.' This really made me furious, but considering it was nearly midnight, I decided not to argue with the counter clerk and happily drove off in my ideal model--the Grand Cherokee, completing my 15-day self-drive trip in the US. The Grand Cherokee I rented was a 3.6L V6 (which should be the mid-range model of the Grand Cherokee; I saw many Chinese tourists driving high-end 4WD Grand Cherokees, and I'm not sure if they were renting the same type of car or if their rental prices were similar). I was very satisfied with the car's appearance, space, newness, and power, which added an unforgettable impression to my trip in the US.