Satisfied

Very slow and the insurance has issues.

Very dissatisfied with this rental company. First, the contact number provided by the car rental platform was unreachable. Since this rental company is not located at the airport, it is about a 10-minute drive away. After landing that day, we called the rental company but no one answered. We contacted the car rental platform’s customer service, but they couldn't reach the rental company either. We waited at the airport for two hours until finally, a car from the rental company picking up other customers took us back. Upon arrival, the staff at the rental company made things difficult and insisted we pay extra to upgrade the vehicle. When we refused to pay extra, they claimed they didn't have any automatic cars and offered us a manual one, even though we had reserved an automatic. After further discussions with the car rental platform’s customer service, we spent another two hours at the rental company before getting the car. The whole process took almost five hours, which was extremely frustrating.

The waiting time was extremely long. I arrived an hour and a half early, but after going through the paperwork, they told me to come back at 10. Even then, I had to wait a long time.

The service was poor. The contact number 39 353 378 4355 was never answered during pickup and return. I had to get in touch with the rental company through the QEEQ platform.