Good experience from Alamo and EasyRentCars

There are relatively few counters at the store, so there’s a bit of a wait. However, the service is very attentive; they will explain everything to you in detail.

Great service, excellent car rental experience

Great, many car options. Return was fast and they even helped with my luggage onto the shuttle bus. Nice.

You might have to wait in line for a while. However, if you're lucky, you can get a free car upgrade.

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.