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The pickup and dropoff of Ace was terrible. But all the rest was good

Reviewed: Tue, Sep 17, 2019
About ACE Rental Cars: 6.3 /10
The pick up and drop off service is terrible! You should be more organised and fast. Also use the right communications
About QEEQ: 10.0 /10
All good
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

Claude Kipling

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Reviewed: Mon, Sep 23, 2019
About ACE Rental Cars: 6.0 /10

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sun, Jan 12, 2020
“Great customer service & easy booking process.”
About ACE Rental Cars: 7.7 /10
The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
About QEEQ: 10.0 /10
No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.

E.Robb

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Dec 2, 2019
“A very disappointing experience”
About ACE Rental Cars: 5.3 /10
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
About QEEQ: 10.0 /10

J.Chegwidden

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Jul 1, 2019
“You need to disclose insurance is not included at the time of booking!!”
About ACE Rental Cars: 4.7 /10
You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!
About QEEQ: 8.0 /10

r.stinson

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Thu, May 16, 2019
“keep up the great work”
About ACE Rental Cars: 9.7 /10
all great
About QEEQ: 9.0 /10
all great

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